Version 26 August 2026. This statement belongs to the Mvitec End User License Agreement shown by the installer (section 11, Data collection and privacy).
1. Who is responsible
Mvitec (sole proprietorship), owner Maurice van Iersel
Luikerweg 25, 5554 NA Valkenswaard, The Netherlands
Chamber of Commerce (K.v.K.) 76545733, VAT NL003094308B98
Tel. +31 (0)6 54685423, email maurice@mvitec.com
Mvitec is the controller for the personal data described below.
2. What we process and why
| Data | What it contains | Why |
|---|---|---|
| Account data | Email address, first and last name, country, and company and address details when you purchase a license. | Creating and managing your account, licenses, invoices and support (performance of the agreement). |
| License and installation data | Product, product version, installer version, SOLIDWORKS version, computer name, Windows user name, motherboard serial number, operating system and IP address. While the software runs it sends a short "heartbeat" every 45 seconds with the same identification. | Verifying that a license is valid, counting active users, detecting misuse such as account sharing, and diagnosing installation problems (performance of the agreement, legitimate interest). |
| Error reports | Technical error logs sent automatically: the error text, the name of the source code file and line, product version, and the data above. An error text can contain file names or folder paths of your own files. | Support and improving the software (legitimate interest). |
| Application settings (Vitreo) | Your Vitreo user settings: project names, folder paths, page definitions, column and property names, templates and options. When you share a project with colleagues, the project settings are visible to the members of that shared project. | Making your settings follow you across computers and allowing projects to be shared within your company (performance of the agreement). |
| Support requests | The text, screenshots and files you send through the support form or by email. | Answering your request (performance of the agreement). |
| Website | Server logs with IP address, browser and requested pages; a login cookie when you sign in. No advertising or tracking cookies are used. | Security and operating the website (legitimate interest); keeping you signed in (necessary for the service). |
| Sample project | Vitreo downloads the Mvitec sample project from our servers when you ask for it. Only the request itself (account and installation data) is logged. | Providing the demo content you requested. |
3. What stays on your PC
Your SOLIDWORKS files, the local Vitreo database, exported files, Pack and Go packages and the web pages you publish with Vitreo Web are not sent to Mvitec. They are created and stored on your own computer, network or server. Web pages published with Vitreo Web are shared by you, with whom you choose; Mvitec does not host them and has no access to them.
4. Where the data is stored and who sees it
Data is stored on servers hosted in the European Union by our hosting provider. It is not sold or passed to third parties, except to hosting and email providers needed to operate the service, to a payment provider when you purchase a license, and where the law requires it. Mvitec does not transfer personal data outside the European Economic Area.
5. How long we keep it
- Account, license and installation data: for as long as your account exists, and up to 2 years after it is closed.
- Error reports and heartbeats: up to 1 year.
- Vitreo settings: for as long as your account exists; deleted when the account is deleted.
- Invoices and purchase data: 7 years, as required by Dutch tax law.
- Website server logs: up to 90 days.
6. Your rights
Under the General Data Protection Regulation (GDPR) you can ask us for access to your personal data, correction, deletion, restriction of processing, data portability, and you can object to processing based on our legitimate interest. Send your request to maurice@mvitec.com; we answer within one month. Deleting your account ends your licenses. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).
7. Security
Connections between the software, the installer, the website and our servers are encrypted (HTTPS). Passwords are stored hashed. Access to the servers is restricted to Mvitec. Vitreo stores server passwords for the Share feature only on your own PC, encrypted by Windows for your user account, never on our servers.
8. Changes
We may update this statement when the software or the law changes. The current version is always available at mvitec.com/Privacy; the version date at the top tells you when it was last changed.