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Get in Touch
Whether you need technical help or have a general question, we're happy to assist. We aim to respond to all inquiries within one business day.
Technical Support
For technical issues, installation help, or troubleshooting with any of our add-ins.
support@mvitec.comGeneral Inquiries
For sales, licensing, partnerships, or any other questions about Mvitec.
info@mvitec.comFrequently Asked Questions
Quick answers to the most common questions.
All Mvitec add-ins support SOLIDWORKS 2020 and newer. The installer automatically detects your installed SOLIDWORKS version and installs the matching build.
No. The installer runs without administrator rights and installs the add-in for the current user only. No system-wide changes are made.
Start with these steps:
- Restart SOLIDWORKS completely.
- Go to Tools > Add-ins and check that the Mvitec add-in is listed and enabled.
- If it is not listed, run the installer again and make sure you are installing for the correct SOLIDWORKS version.
- If the problem persists, contact us at support@mvitec.com with your SOLIDWORKS version and Windows version.
Yes. One license covers all computers you use personally. Log in with the same account on each machine and all your licensed commands will be available. Sharing a license between different users is not permitted.
A login window appears automatically the first time SOLIDWORKS starts with the add-in loaded. Enter your mvitec.com email and password. After that, your session is remembered and you will not need to log in again unless you explicitly log out.
Download and run the installer from the Downloads page. It detects the current version and updates automatically. You do not need to uninstall first.
The Pro or Ultimate commands revert to read-only mode and the toolbar labels show which tier is required. All Free commands continue to work without interruption. You can purchase a license at any time from your account dashboard to restore access.
No. Your SOLIDWORKS files and design data never leave your computer. The add-in only communicates with the Mvitec server to verify your account and license. No file content or geometry is transmitted.
Send an email to support@mvitec.com and we will get back to you within one business day.